The Lubbock Apartment Association's (LAA)
goal is to provide educational, legislative and support services for the
rental housing industry to increase the member's effectiveness and
profitability. To accomplish this goal we
strive to offer educational opportunities to our
membership. Throughout the year, we make available
many educational seminars, classes, and speakers
for apartment personnel, independent rental owners and product service members. These classes are designed
to help businesses operate more effectively and
strengthen our industry.
As
an affiliate with National Apartment Association
the LAA is able to offer designation classes. Education
programs and designations of the National Apartment
Association are the premier offerings for multi-family
housing professionals. NAA's professional
designations are a recognized and respected mark
of excellence throughout the industry. Each course
and program has been carefully crafted and tailored
to meet the ever-changing needs of today's
multi-family housing professional.
National
Apartment Leasing Professional, NALP
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.
The National Apartment Leasing Professional (NALP) course includes:
- Keys to Success in Leasing
- Telephone Presentations
- Leasing and the Internet
- The Leasing Interview
- Leasing Demonstration & Resolving Objections
- Rental Policies and Procedures
- Legal Aspects
- The Market Survey Presentation
Programs may be taken as standalone seminars or in full to earn the industry designation.
NALP Prerequisites:
NALP Candidates must have:
- worked in the apartment industry for at least six months (to be obtained during the candidacy period for NALP);
- successfully completed the eight courses listed above (which total 25 hours), which includes the Market Survey presentation; and
- meet all examination requirements within 12 months of declaring candidacy for NALP.
Designate Benefits:
- Listing as NAA designate
- Annual subscription to units magazine
- Discounted prices for industry products
- Designation certificate, pin and wallet card
Certified
Apartment Manager, CAM
The onsite manager is a vital link between apartment residents and the community owners and investors.
The Certified Apartment Manager (CAM) course includes:
- Management of Residential Issues
- Legal Responsibilities
- Human Resource Management
- Fair Housing
- Marketing
- Property Maintenance for Managers
- Risk Management
- Financial Management
- Community Analysis
Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
CAM Prerequisites:
CAM candidates must have:
- worked in the apartment industry for at least 12 months (to be obtained during the candidacy period for CAM);
- successfully completed the nine courses listed above (which total 55.5 hours) as well as a Community Analysis project; and
- meet all examination requirements within 24 months of declaring candidacy for CAM.
Once you have successfully completed the program, you'll have the following Designate Benefits:
- Listing as NAAEI designate
- Annual subscription to units magazine
- Discounted prices for industry products
- Designation certificate, pin and wallet card
- CAM designation logo use on business stationery
Certified
Apartment Portfolio Supervisor, CAPS
NAAEI's Certified Apartment Portfolio Supervisor (CAPS) program is an in-depth review of property management principles and techniques as used by the professional supervisor.
The course helps the professional make the connection between knowledge and on-the-job performance.
CAPS training is a weeklong classroom training event with five, eight-hour courses.
"From an Owner and Asset Manager's perspective, my participation in the CAPS designation classes was particularly poignant in the risk management, fiscal management and property performance course modules. Through the entire course, the significance became clear - that the collaborative focus of the asset manager, portfolio supervisor, and community manager ultimately brings to enhancing and protecting the value of the multifamily asset.
From an Asset Management perspective, the property's future value will be reflected through the containment of expenses, asset appearance, resident credit worthiness, loan compliance and timely/intensive management of the property. With a CAPS training and designation program, the Portfolio Supervisors oversight and guidance, coupled with the Community Manager's presence on the front line in a collaborative oriented approach, the entire real estate interdisciplinary team will be led towards a more cross functional, real time, systematic methodology to provide top level asset management. It is through this alignment of services and management disciplines that the community's full value can be maintained and dynamic growth can occur."
- Gary J. Hofstetter
President, New Boston Management Services, Inc.
The Certified Apartment Portfolio Supervisor (CAPS) course includes:
- Legal Responsibilities and Risk Management
- Financial Management
- Property Performance Management
- Property Evaluation and Due Diligence
- Effective Leadership
CAPS Prerequisites:
CAPS Candidates must have:
- worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24 months of management experience;
- successfully complete the five courses listed above (which total 40 hours); and
- meet all examination requirements, within 24 months of declaring candidacy for CAPS.
Let the CAPS program and the CAPS designation help you stand out in an extremely challenging environment.
The CAPS designation provides:
- Professional credibility
- Industry recognition
- Personal growth and development
Certificate for
Apartment Maintenance Technicians, CAMT
Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program.
CAMT Training includes seven courses:
The two non-technical courses consist of online learning followed by online practice scenarios; the five technical courses consist of hands-on classroom training followed by online practice scenarios.
Non-Technical Courses:
- Inside the Apartment Business
- People, Projects and Profits
Technical Courses:
- Electrical Maintenance and Repair
- Plumbing Maintenance and Repair
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair
- Appliance Maintenance and Repair
- Interior and Exterior Maintenance and Repair
Programs may be taken as standalone seminars or in full to earn the industry designation.
CAMT Prerequisites:
CAMT certificate candidates must have (before being eligible to receive the Certificate for Apartment Maintenance Technicians):
- one year of apartment or rental housing maintenance experience;
- successfully completed the seven courses and online content listed above (which total 90.5 hours); and
- meet all examination requirements within 24 months of declaring candidacy for CAMT.
CAMT Certificate Holder Benefits:
- Listing as NAAEI Certificate Holder
- Annual subscription to units magazine
- Discounted prices for industry products
- Designation certificate, patch and wallet card
Independent Rental
Owner Professional, IROP
The Independent Rental Owner Professional (IROP) designation program is offered to the rental owner who manages their personally-held multifamily property or properties. The independent rental owner serves several roles in property management, public relations specialist, administrator, chief financial officer, marketing director and operations manager. Independent rental owners who take the IROP course will learn the the many business practices of professional property managers and can now earn the IROP designation after completing the course of study and passing the online exam. With the help of other independent rental owners who devoted their time and expertise to this program, you will receive an "insider's view" of property ownership and management practices.
Some of the benefits of earning the IROP designation are:
- Improving the efficiency of your operation
- Sharing industry best practices that have been developed over time by regional and national apartment management companies
- Making you aware of federal laws and regulations that you must comply with to avoid fines and penalties
- Demonstrating ways to increase income and reduce costs
Among the updated content in the Independent Rental Owner Professional course:
- Media relations
- Personal safety
- Emergency response and disaster planning
- Human resource management
- Physical versus economic occupancy
- Alternative income opportunities
- Scheduling move-ins/outs
- Lease terminations (military and domestic violence situations)
- Key control
- Resident and neighbor relations
Subjects include:
- Ownership and property management
- Employees
- Preparing the property
- Rent
- Marketing
- Applications
- Screenings
- Rental agreements and leasing forms
- Moving in
- End of the lease
- Resident problems
- Evictions
- Resident retention
- Taxes
- Protecting your investment
- Section 8
Earning the IROP Designation:
Independent rental owners who complete the IROP course can now earn the IROP designation/certificate by taking a 65-question, multiple choice online exam.
Certified
Apartment Supplier, CAS
Suppliers are important liaisons to the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry.
The Certified Apartment Supplier (CAS) course includes:
Required Coursework:
- Management of Residential Issues
- Risk Management
- Financial Management
- Fair Housing
Programs may be taken as standalone seminars or in full to earn the industry designation.
CAS Prerequisites:
CAS candidates must have:
- worked in the apartment industry for at least 12 months in a supplier role;
- successfully complete the four required courses (which total 26 hours); and
- meet all examination requirements within 24 months of
declaring candidacy for CAS.
Designate Benefits:
- Listing as NAA designate
- Annual subscription to units Magazine
- Discounted prices for industry products
- Designation certificate, pin and wallet card
